Refund policy

Refrigeration of product upon receipt is required.

We have a 10-day return / replacement policy, which means you have 10 days after receiving your item to request a replacement.

To be eligible for a return, you will need the receipt or proof of purchase.

To start a replacement, you can contact us at info@goenergyfoods.com. If accepted, we’ll send you a replacement.  There is no need to return your product, because of food safety reasons.

You can always contact us for any replacement questions at info@goenergyfoods.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not do exchanges for flavor choice.  If we sent you the wrong flavor from what is indicated on your order, we will make it right.

Refunds
We will notify you once we’ve received your inquiry and made a determination.  We will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.